This Privacy Policy explains how Toycrate (“we”, “us”, or “our”) collects, uses, and protects information when you use the Toycrate mobile application and related services (the “Service”).
1. Who we are
Toycrate is a Designer Toy Shop that sells curated figures, blind boxes, and related collectibles. Orders are fulfilled with Cash on Delivery (COD) — you pay the courier when the package arrives.
2. Information we collect
Account information: email address, display name, and password (stored in hashed form).
Order & delivery information: recipient name, phone number, country, state/province, city, postal/ZIP code, street address, and optional delivery notes.
Usage data: basic app activity needed to operate the store and technical logs such as approximate request time and error diagnostics.
Optional device features: if you set a profile avatar we store the chosen image locally on your device; if you save a product image we write it to your photo library; if you use voice search we use the microphone and on-device speech recognition to fill the search box. These features are optional and only run when you use them.
We do not collect payment card numbers in the app. Toycrate does not process online card payments; payment is made in cash to the delivery courier under COD.
3. How we use information
We use your information to create and manage your account, process and ship COD orders, communicate about order status, prevent fraud and abuse, improve the Service, and comply with applicable law.
4. How we share information
We may share delivery details with logistics partners solely to fulfill your order. We may use infrastructure providers that process data on our behalf. We do not sell your personal information. We may disclose information if required by law or to protect rights, safety, and the integrity of the Service.
5. Data retention
We keep account and order records for as long as needed to provide the Service, handle disputes, meet legal/accounting obligations, and then delete or anonymize data when it is no longer required.
6. Security
We use reasonable technical and organizational measures to protect personal data, including encrypted transport (HTTPS in production) and hashed passwords. No method of transmission or storage is 100% secure.
7. Your choices
You may update profile details in the app where available, review orders under Me → My orders, and request account deletion or a copy of your data by contacting us. You may also stop using the Service and uninstall the app at any time.
8. Children
The Service is not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children.
9. International users
Your information may be processed in countries other than your own where we or our providers operate.
10. Changes
We may update this Policy from time to time. The “Last updated” date will change when we do. Continued use after updates means you accept the revised Policy.
11. Contact
Privacy: toycratesup@gmail.com
Support: toycratesup@gmail.com
Also see our Terms of Use.